You need to log into the SOLIDWORKS Customer Portal and re-register at least one of your active SOLIDWORKS licenses using the Register my Products link.

How to unlock your Customer Portal Account You can refer back to the instructions below as you move through the account creation process. Please read all the instructions below carefully and then click on the red 'Create Account' button at this bottom of this page to get started. You will create your account using the SOLIDWORKS Customer Portal. Well, I’m happy to report that 99% of the time, this problem has a very easy fix! And you’re able to take care of it yourself in a matter of a minute or two. Instructions to create your MySolidWorks for Students Account. Sound familiar? If you’ve been a SOLIDWORKS customer and a user of their Customer Portal account for more than a year or two, I bet it does. Their subscription is paid up and active…so what’s going on?! AND, it’s reporting their SOLIDWORKS Subscription Service has expired as the reason for the LOCKOUT.

This blog will hopefully ease the headache, when running into errors, while trying to convert workstations over to online licensing for daily use.įor help with using the administrative portal, switching serial numbers to online licensing, and for general procedural directions using online profiles in SOLIDWORKS, please reference our Online Licensing for SOLIDWORKS blog.Typically shortly after the release of a new MAJOR version of SOLIDWORKS (fall time frame), we get calls from umpteen frustrated customers wondering why they are NOW locked out of their SOLIDWORKS Customer Portal account, when the week prior they had access to it. Switching to the 3DEXPERIENCE SOLIDWORKS offers does eliminate the online licensing issues as licenses are assigned differently. While this option is a huge step forward, in comparison to machine activation/deactivation using the modify install, implementation of online licensing companywide has uncovered many issues that have yet to be solved by SOLIDWORKS upon their release. An administrative portal on MySolidWorks gives designated users the ability to assign seats of SOLIDWORKS to members of their team. Online licensing offers users the flexibility of accessing SOLIDWORKS licenses through online MySolidWorks profiles.

Solidworks customer portal